Support

Last updated: 2026-09-17

We're a small team and the fastest way to reach us is email.

When something goes wrong, the more context you can include the faster we can help:

Your iPhone model and iOS version (Settings → General → About).
The MyLibra version, shown at the bottom of Settings → About.
A short description of what you were doing when the problem happened, and what you expected to happen instead.
If you can reproduce it, the steps to do so.
A screenshot or screen recording if it's a visual problem.

Common questions

My stories aren't syncing between devices.

MyLibra uses iCloud for sync. On each device, check Settings → Apple ID → iCloud — make sure iCloud is signed in and that iCloud Drive is enabled for MyLibra. Both devices need to be on the same Apple ID.

Generation feels slow.

MyLibra sends story and cover generation through its Cloudflare gateway. Speed depends on your network and the availability of those services. A long chapter can take 30 seconds to a few minutes to stream in.

Generation is producing strange or repeating content.

Generative models can drift. Try regenerating the chapter, or open the story's settings and adjust the genre or POV. If a specific kind of drift keeps happening, please email us with a description so we can improve the prompts.

Can I delete my data?

In MyLibra, open Settings → Data & privacy → Delete all my data. That action deletes the local library, queues its synced records for deletion through iCloud, clears notifications and local app files, turns off usage data, and retires the app's analytics and generation-service identifiers. If the app reports a partial result, keep it installed and retry after reconnecting. Other devices may show records until iCloud finishes syncing.